Shipping policy
Last updated: August 17, 2026
At Celyssa, we aim to make delivery simple, transparent and straightforward. Please review the information below before placing your order.
Order Processing
Orders are processed before dispatch.
Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information where available.
Shipping Cost
We offer free standard shipping on all UK orders.
There is no minimum order value required to qualify for free standard shipping.
Estimated Delivery Time
Our estimated delivery time is:
7–12 working days after dispatch.
Working days are Monday to Friday and exclude UK public holidays.
Delivery times are estimates and may occasionally be affected by courier delays, public holidays, high-volume periods, severe weather or other circumstances outside our reasonable control.
Taxes & Import Duties
The prices displayed on Celyssa are the final product prices payable by the customer.
Customers will not be charged additional taxes, customs duties or import fees by Celyssa at checkout.
Where taxes, customs duties or other mandatory import charges apply to an order, these costs are covered by Celyssa so that customers are not required to make an additional payment upon delivery.
This means that, for a standard UK order, the product price shown at checkout is the amount you pay.
Tracking Your Order
Where tracking is available, tracking information will be sent to the email address provided when placing your order.
Please allow some time after dispatch for tracking information to become active.
If you have questions about the status of your delivery, please contact us at:
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your delivery information, please contact us as soon as possible at:
We cannot guarantee that an address can be changed once an order has already been processed or dispatched.
Delayed Orders
If your order has not arrived within the estimated delivery period, please check any tracking information provided to you.
If you still require assistance, contact us at support@celyssa.com and we will help investigate the delivery.
Lost Orders
If your order appears to have been lost in transit, please contact us as soon as possible at:
Please include your order number and any relevant tracking information.
We will investigate the issue and provide an appropriate resolution.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
Please include:
- your order number;
- a description of the issue;
- photographs of the item and packaging where possible.
We will review the issue and arrange an appropriate solution in accordance with your applicable consumer rights.
Incorrect Orders
If you receive an incorrect item, please contact us at:
Please include your order number and details of the item received.
Celyssa will arrange the appropriate resolution and cover any applicable return costs for an incorrect item.
International Shipping
The delivery information on this page currently applies to orders delivered within the United Kingdom.
If Celyssa introduces delivery to additional countries, applicable shipping costs, delivery estimates, taxes and other relevant information will be displayed before the order is completed.
Returns
Eligible purchases may be returned within 30 days of delivery in accordance with our Refund & Returns Policy.
Celyssa covers the cost of return shipping for eligible returns.
Please review our Refund & Returns Policy for full details before returning an item.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Celyssa
20 Wharf Rd
London N1 7GR
United Kingdom
Customer Support
support@celyssa.com