Shipping policy
Last updated: October 2, 2026
At Celyssa, we aim to make every order simple and transparent from checkout to delivery. Please review the information below for details about processing, shipping, delivery and tracking.
Shipping Cost
Celyssa offers free standard shipping on all orders.
There is no minimum order value required to qualify for free standard shipping.
Any available shipping options and applicable charges will be clearly displayed at checkout before you complete your purchase.
Order Processing
Orders are typically processed within 1–3 working days after they are placed.
Processing time is the period required to prepare, verify and hand your order over to the delivery carrier.
Orders placed on weekends or UK public holidays may begin processing on the next working day.
Transit Time
Once your order has been dispatched, standard delivery typically takes 3–7 working days.
Transit time begins when your order has been handed over to the delivery carrier.
Estimated Total Delivery Time
Including processing and transit time, most orders are expected to arrive within approximately:
4–10 working days from the date the order is placed.
Delivery times are estimates rather than guarantees and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays or unusually high delivery volumes.
Order Fulfilment
Celyssa orders are fulfilled and dispatched through our UK-based supplier and fulfilment network.
Our business contact address and our fulfilment locations may serve different operational purposes.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time after receiving your tracking information for the carrier's tracking system to update.
If you have not received your tracking information or require assistance with an order, contact us at:
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please review your shipping details carefully before completing checkout.
If you notice an error in your delivery address, contact us as soon as possible at support@celyssa.com.
We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has already been dispatched.
Delayed Orders
Occasionally, delivery may take longer than the estimated timeframe due to circumstances outside our reasonable control.
If your order appears significantly delayed, please contact support@celyssa.com with your order number so we can assist you.
Lost Orders
If tracking indicates that your order may have been lost in transit, please contact us at support@celyssa.com.
We will review the shipment and, where appropriate, work with the delivery carrier to investigate the issue.
Where an order is confirmed as lost, Celyssa will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at support@celyssa.com.
Please include:
- Your order number
- A brief description of the issue
- Photographs of the item and packaging where relevant
Where the issue is confirmed, Celyssa will arrange an appropriate resolution at no additional cost to you.
Taxes and Import Duties
The prices displayed by Celyssa are intended to represent the final product prices payable by the customer.
Customers will not be charged additional taxes, customs duties or import fees by Celyssa at checkout unless a charge is clearly disclosed before the order is completed.
Where mandatory taxes, customs duties or other import-related charges apply to an order and are the responsibility of Celyssa under our fulfilment arrangement, those costs are covered by Celyssa so that the customer is not required to make an unexpected additional payment upon delivery.
Delivery Area
Our current shipping terms apply to orders delivered within the United Kingdom.
As Celyssa expands into additional markets, shipping availability, delivery times and other applicable conditions may vary by destination and will be displayed or communicated where applicable.
Returns
Celyssa offers a 30-day return period from the date of delivery for eligible items.
Celyssa covers the cost of eligible return shipping and does not charge a restocking fee.
Full information about eligibility, return procedures, refunds and statutory rights is available in our Refund & Returns Policy.
Contact Us
If you have any questions about shipping, delivery or an existing order, please contact:
Celyssa
20 Wharf Rd
London N1 7GR
United Kingdom
Email: support@celyssa.com