Terms of service
Last updated: August 17, 2026
These Terms of Service govern your use of celyssa.com and purchases made through our website.
By accessing our website or placing an order with Celyssa, you agree to these Terms of Service.
Please read them carefully before using our website or purchasing from us.
About Celyssa
Celyssa operates celyssa.com and offers jewellery and related accessories for sale online.
Our contact details are:
Celyssa
20 Wharf Rd
London N1 7GR
United Kingdom
Customer Support
support@celyssa.com
Use of Our Website
You may use our website only for lawful purposes.
You must not:
- use the website in violation of applicable law;
- interfere with the security or proper operation of the website;
- use the website for fraudulent or misleading activity;
- provide false or inaccurate information;
- attempt to gain unauthorised access to our systems;
- infringe the rights of Celyssa or any third party.
We may restrict or suspend access where reasonably necessary to protect our customers, business or systems.
Product Information
We aim to provide clear and accurate information about the products available on our website.
Product pages may include information about:
- materials;
- finishes;
- colours;
- dimensions;
- sizes;
- product features;
- care recommendations;
- availability.
Product colours and appearance may vary slightly depending on screen settings, lighting or device display.
Where measurements are provided, minor variations may occur.
We may correct errors or update product information where reasonably necessary.
Nothing in these Terms limits your rights where a product is faulty, damaged, not as described or otherwise fails to meet applicable consumer law requirements.
Prices
All prices displayed on our website are shown in the currency applicable to the market being viewed.
The price displayed to the customer is the final product price payable by the customer and includes any applicable taxes that Celyssa is responsible for collecting or covering.
Celyssa does not add unexpected taxes, customs duties or import charges at checkout.
Where taxes, customs duties or other mandatory import charges apply to an order, these costs are covered by Celyssa so that customers are not required to make an additional payment upon delivery.
For standard UK orders, the price shown at checkout is the amount you pay for the products ordered.
Prices may change from time to time. A price change will not affect an order that has already been accepted.
Promotions and Discounts
Celyssa may offer promotional prices, multi-buy discounts or other offers from time to time.
Where applicable, promotional terms will be displayed alongside the offer.
Our current multi-buy promotions may include:
- Buy 2 items and save 10%
- Buy 3 items and save 20%
Where such an offer is active, the applicable discount will be reflected during the purchasing process in accordance with the terms displayed on our website.
Promotions:
- cannot be exchanged for cash;
- apply only where the stated eligibility requirements are met;
- may be subject to product or order exclusions where clearly disclosed;
- may be changed or withdrawn where permitted by law.
Promotional pricing does not affect your statutory consumer rights.
Orders
When you place an order through our website, you are making an offer to purchase the products included in your order.
After placing an order, you will normally receive an order confirmation by email.
We may decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or product information error;
- payment cannot be authorised;
- we reasonably suspect fraudulent activity;
- the delivery address is invalid or cannot reasonably be served.
If we cancel an order after receiving payment, the applicable amount paid will be refunded.
Payment
Payment must be made using one of the payment methods available at checkout.
Available payment methods may vary depending on location and provider availability.
You are responsible for providing accurate billing and payment information.
Payments may be processed by third-party payment service providers.
Celyssa does not require customers to make additional payments outside the payment methods and checkout process presented on our website.
Shipping and Delivery
We offer free standard shipping on all UK orders.
There is no minimum order value required to qualify for free standard UK shipping.
Our estimated delivery time is:
7–12 working days after dispatch.
Working days are Monday to Friday and exclude UK public holidays.
Customers are not charged additional standard shipping fees, taxes, customs duties or import charges for UK orders.
Delivery times are estimates and may occasionally be affected by courier delays, public holidays, severe weather, high-volume periods or other circumstances outside our reasonable control.
UK distance-selling rules require businesses to disclose delivery arrangements, costs and expected delivery times before an order is placed.
For complete information, please review our Shipping Policy.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing an order, please contact:
as soon as possible.
We cannot guarantee that delivery information can be changed after an order has already been processed or dispatched.
Returns
Celyssa offers eligible returns requested within 30 days of delivery.
Celyssa covers the cost of return shipping for eligible returns handled in accordance with our return instructions.
We do not charge a restocking fee for eligible returns.
For full conditions and return instructions, please review our Refund & Returns Policy.
UK Statutory Cancellation Rights
Our 30-day return policy is offered in addition to applicable statutory consumer rights.
For eligible online purchases, UK customers generally have the legal right to notify the retailer of cancellation within 14 days of receiving the goods, without providing a reason. Customers then generally have a further 14 days to return the goods after notifying the retailer.
Nothing in these Terms restricts or removes rights provided by applicable UK consumer law.
Refunds
Approved refunds are issued to the original payment method used for the purchase.
After a refund has been issued by Celyssa, additional processing time may be required by your bank or payment provider.
Where statutory cancellation rights apply, refunds will be handled within applicable legal timeframes.
Please review our Refund & Returns Policy for full details.
Damaged, Faulty or Incorrect Products
If a product arrives:
- damaged;
- faulty;
- not as described;
- different from what you ordered;
please contact us as soon as possible at:
Please provide your order number and, where possible, photographs showing the issue.
Depending on the circumstances and your applicable rights, we may offer an appropriate remedy such as a refund, replacement or repair.
UK consumers have legal rights in relation to products that are faulty, not as described or do not perform as they should.
Celyssa covers eligible return costs relating to faulty, damaged or incorrect products.
Exchanges
Where available, we may offer an exchange.
Please contact support@celyssa.com before returning an item for exchange.
Depending on availability, we may either:
- arrange an exchange; or
- ask you to return the original product and place a new order.
Product Availability
Product availability may change from time to time.
Where a product or variant is displayed as available for purchase, we intend to fulfil orders placed for that item.
If we are unable to fulfil an order after it has been placed, we will contact you and provide an appropriate resolution, which may include a refund.
Product Care
Jewellery care instructions may be provided on individual product pages.
Customers should follow any applicable care guidance to help preserve the appearance and condition of their jewellery.
Normal wear, accidental damage or damage caused by improper use or care may not constitute a product defect.
Nothing in this section limits your statutory rights regarding faulty goods.
Packaging
Celyssa products may be supplied in Celyssa-branded packaging.
Packaging design, appearance or components may occasionally change without affecting the product itself.
Intellectual Property
Unless otherwise stated, content on celyssa.com, including:
- text;
- graphics;
- branding;
- logos;
- website layout;
- original site content;
is owned by or licensed to Celyssa.
You may not reproduce, distribute or commercially exploit our website content without permission, except where permitted by law.
Third-Party Services
Our website uses third-party services to support ecommerce operations, including services that may provide:
- website hosting;
- checkout;
- payment processing;
- analytics;
- logistics;
- customer support.
Our online store is hosted using Shopify.
Third-party services may operate under their own terms and privacy policies.
Privacy
The handling of your personal information is governed by our Privacy Policy.
Our use of cookies and similar technologies is described in our Cookie Policy.
Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms limits your statutory rights as a consumer.
To the extent permitted by applicable law, Celyssa is not responsible for losses that were not reasonably foreseeable when the contract was formed.
Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:
- severe weather;
- transport disruption;
- courier network disruption;
- natural disasters;
- widespread technical failures;
- government restrictions;
- other comparable events outside our reasonable control.
Where such circumstances affect an order, we will take reasonable steps to minimise disruption.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, business practices or legal obligations.
The latest version will be published on this page with an updated revision date.
Changes will not retroactively alter an order that has already been accepted unless required by law.
Governing Law
These Terms are governed by applicable law in the United Kingdom.
Consumers may also benefit from mandatory consumer protection rules applicable in the part of the United Kingdom where they live.
Nothing in these Terms removes rights that cannot legally be excluded.
Contact Us
If you have questions about these Terms of Service, please contact:
Celyssa
20 Wharf Rd
London N1 7GR
United Kingdom
Customer Support
support@celyssa.com